FAQs
RETURNS
You can return a product for up to 30 days from the fulfillment/shipping date. DUX Waterfowl Co. will offer exchanges for another size or refund. We issue refunds to original method of payment. After 30 days from the fulfillment/shipping date, a refund cannot be offered. To be eligible for a return, the item must be unworn and unwashed (free of any stains, odors, makeup, deodorant, hair, or wear) and in original packaging.
Before you Process a Return:
- Returns are accepted for size exchanges or refund.
- You will need to go to this website https://dux-waterfowl-co.returnly.com/ for all exchanges/returns
- If items are returned to us outside of our return portal we will not accept or process the return.
Damaged Items: Damaged items must be reported/emailed within 3 days of receiving the package with photos attached in email to help@duxwaterfowl.com. If not reported within 3 days, we will not issue replacements. DUX Waterfowl Co, is not responsible for normal wear and tear to items purchased and will not issue a new item outside of the 3 day window of receiving the item.
If you have received an incorrect item or have experienced another issue with your order, please contact help@duxwaterfowl.com within 5 days of receiving your order with a picture of the items and packing slip.
Non-Returnable Items:
Considered “final sale” and may not be returned for store credit or a refund.
- Gift cards
- Duck / Goose calls due to sanitary reasons
- Sale/Clearance items (as indicated on the product page)
- Exclusive Drops
- Seasonings
- Products considered "Final Sale" (as indicated on the product page)
- Accessories- including but not limited to hats, stickers, drops, mugs and other items
Refunds for Returns:
Please note that original shipping fees are non-refundable.
Reserved Rights Regarding Returns:
DUX Waterfowl Co. reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing”.
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items, or potential fraudulent or criminal activity.
- DUX Waterfowl Co. items sent to our distribution center without a return processed through help@duxwaterfowl.com will be discarded upon receipt and will not be refunded.
Similarly, DUX Waterfowl Co. reserves the right to refuse service to any customer or entity, due to similar actions as noted above.
To Process a Return: Domestic and International Customers:
By processing a return you acknowledge and have read our entire Return Policy and understand the terms.
Please email help@duxwaterfowl.com to begin a return. Please include the order number and email address used to place the order.
Order Options
Cancel Order
Unfortunately we cannot accept cancellations if the order is already in production. Most orders go into production 24 hours after purchasing. If you would like to check if it’s possible to cancel your order, please email and include:
- Your order number
- Name on the order
- Email the order was made with, and
- Your request.
Our amazing Customer Service Team will be happy to assist you.
What if my items are damaged, defective or incorrect?
If you have received a damaged, defective, or incorrect item please email us and include
- Your order number
- Name on the order
- Email the order was made with
- Your request
and most importantly
- A photograph demonstrating the quality of the print or the damaged area of the item.
*The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We will use this information to help you with your order, and eliminate errors in future printing. Our amazing Customer Service Team will be happy to assist you.
SHIPPING
Track Your Order
You will only be able to track your order if it has been shipped. Typically orders will ship within 3-5 business days and delivered within 10 business days after the order has been packed and shipped. (Reminder: business days do not include weekends or holidays).
Can't find your order number?
1) Check your spam folder and other email accounts
2) Email us! Email us with as much information as possible for us to locate your order (Name, email, order number). Our Customer Service Team will be happy to assist you.
You can track your package's progress more closely through the shipping provider which is most likely USPS for domestic.
Your packaged marked as delivered, but can not find it in your mailbox or porch?
In the event your item was marked as delivered by the Postal Service, we kindly ask that you reach out to your local post office. There may be a chance your item was prematurely scanned and marked as delivered. In the event this happens your item may be delivered a day or two after the fact. Should you not receive your item by then, please do not hesitate to contact us. Customer Service Team will be happy to assist you.
I need to update my shipping address of my order
You can change your shipping address if your item has not already shipped. If you would like to change your shipping address, email us and include:
- Your order number
- Name on the order
- Email the order was made with
- Your request and NEW shipping address.
Our amazing Customer Service Team will be happy to assist you and let you know if it’s possible.
When will my order ship?
Product is made on demand. Please allow up to 3-5 business days before shipping. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience. We try to have our products out as soon as possible, but sometimes our production team hit a delay do to different reasons, such as: holiday season, weather conditions, specific items, or back orders. We receive a ton of orders on product launch dates and holiday season and work as fast as we can to ship but don’t guarantee any orders during this window to ship before the 10th business day.
Expedited shipping does not accelerate the production process.
How much does shipping cost?
Each product has different shipping costs based on weight.
What if the address was wrong?
If an order has an invalid address and gets sent back to the warehouse, we will inform you that the order has been shipped back to use and we will kindly ask you to pay for the shipping to get it to you again.
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