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FAQs

ORDERS

Needs to cancel or edit your order?

Once you press Submit, your order begins processing and cannot be changed or cancelled. Please make sure that the product, size, and color are accurate throughout the whole check out process.

 

 

SHIPPING

Track Your Order

You will only be able to track your order if it has been shipped. Please allow at least 10 business days for items to print and ship after purchasing for ALL orders (reminder: business days do not include weekends or holidays).

Can't find your order confirmation?

1) Check your spam folder and other email accounts

2) Email us! Email us with as much information as possible for us to locate your order (Name, email, order number). Our Customer Service Team will be happy to assist you.

You can track your package's progress more closely through the shipping provider which is most likely USPS for domestic.

Your packaged marked as delivered, but can not find it in your mailbox or porch?

In the event your item was marked as delivered by the Postal Service, we kindly ask that you reach out to your local post office. There may be a chance your item was prematurely scanned and marked as delivered. In the event this happens your item may be delivered a day or two after the fact. Should you not receive your item by then, please do not hesitate to contact us. Customer Service Team will be happy to assist you.

I need to update my shipping address of my order

You can change your shipping address if your item has not already shipped. If you would like to change your shipping address, email us and include:

  1. Your order number
  2. Name on the order
  3. Email the order was made with
  4. Your request and NEW shipping address.  

Our amazing Customer Service Team will be happy to assist you and let you know if it’s possible, but we CAN NOT guarantee updates to the address once the order has been made.

When will my order ship?

Product is made on demand. Please allow up to 10 business days before shipping.  Please keep in mind that during holidays or limited-edition launches, this time may vary. Thank you for your patience. We try to have our products out as soon as possible, but sometimes our production team hit a delay due to different reasons, such as: holiday season, weather conditions, specific items, or back orders. We receive a ton of orders on product launch dates and holiday season and work as fast as we can to ship but don’t guarantee any orders during this window to ship before the 10th business day.

How much does shipping cost?

Each product has different shipping costs based on weight.

What if the address was wrong and it got sent back?

If an order has an invalid address and gets sent back to the warehouse, we will inform you that the order has been shipped back to use and we will kindly ask you to pay for the shipping to get it to you again.

Expedited shipping does not accelerate the production process.

 

 

RETURNS

You can return a product for up to 30 days from the fulfillment/shipping date.

DUX Waterfowl Co. only offers store credit for returns.

We do not issue refunds to original method of payment. 

After 30 days from the fulfillment/shipping date, a refund cannot be offered. To be eligible for a return, the item must be unworn and unwashed (free of any stains, odors, makeup, deodorant, hair, or wear) and in original packaging.

Please contact help+dux@madebyinfleunce.com for return instructions

 

 

Shirt of the Month Subscription 

How Much Is This Really?

As part of the Shirt of the Month (SOTM) subscription service, an automatic charge of $14.99-$17.49, plus a small shipping a handling fee, will cover your new shirt each month. Shipping and handling fee will be based off of zip code location and t-shirt size. 

When will I get charged each month?

When you first sign up, you will be charged on that day. For each month after, your charge date will be the 15th. 

Can I Cancel Anytime?
If you are no longer happy with the subscription, we ask that all cancellations take place before the 10th of the month that you wish to cancel. If you do cancel and then decide you want to sign up again, we will welcome you back with open arms and a new shirt.
When Do I Receive My Shirts?

All shirts ship after the 20th of each month.

What Are The Shirts Made Out Of?

Our wonderfully comfy shirts are usually made out of 100% cotton. 

What Size Should I Get?

Most of our customers recommend going a size up, especially if you do not hang dry your tees. 

What If It Doesn’t Fit?
If you have a sizing issue, we will be happy to update your size for future shipments, we ask it takes place before the 10th of the month that you wish to update sizes. We do not accept exchanges or returns on these shirts since they are one-time member-only products, but we will gladly update your size for next month!
What if I moved and need to change my address?
We can gladly update your address for you! Just sent us the first and last name, and the email associated with the account, and the updated address you would like to use. We do ask that your request be done prior to the 10th of that month, help+dux@madebyinfluence.com

Why Isn't My Promo Code Working?

Since the Shirt of the Month is a subscription, and already such a great price, we do not allow promo codes with this product. If you are purchasing multiple items, we suggest making a separate order for your Shirt of the Month subscription for your promo code to work on the other items. 
Why Hasn't My Shirt Shipped Yet? I Bought It Forever Ago!

As stated before, the shirts do not get shipped out until towards the end of the month. If you purchased multiple items, and a SOTM t-shirt was in the order, we are just waiting on your SOTM t-shirt to be printed and shipped!  You can order however you wish, but we do suggest making the Shirt of the Month subscription a separate order. This way your other item can be shipped as soon as possible and won't have to wait on your Shirt of the Month t-shirt.

Should I Purchase Shirt of The Month?

Well of course! Who wouldn't want exclusive, member only DUX Waterfowl Co T-shirts sent straight to your address every month? Don't forget to upload pictures on our new gear and tag us on Instagram, Facebook, Twitter, etc.! 


Feel free to contact help+dux@madebyinfluence.com for any Shirt of the Month questions, concerns, or updates. 


Please mind that any changes or updates that need to be made should be requested prior to the 10th of the month to guarantee those changes to be in effect for that month.